How to Use Inbox

Manage comments, messages, and engagement across your social platforms.

The Inbox centralizes social media interactions — comments, mentions, and messages from all connected platforms.? View and respond in one place. Required: Social accounts connected and published Shouts or Ads.

Unified Inbox

Filtering and Sorting

  • Filter by Platform: Instagram, Facebook, etc.
  • Filter by Type: All, Comments, Mentions, Messages
  • Filter by Status: Unread, Read, Replied, Not Replied
  • Sort: Newest First, Oldest First, Most Engaged

Responding

  • Reply: Click Reply, type response, Send. Posted directly to the platform.
  • Like/React: Click Like or React icon
  • Mark as Read: Checkmark icon
  • Delete/Hide: More menu (⋮) → Delete or Hide (platform-dependent)

Troubleshooting

  • No interactions: Publish a shout first. Check platform connections. Clear filters.
  • Cannot reply: Social connection expired. Reconnect in Account settings.
  • Interactions delayed: Platform API delays. Refresh the page.

Next Steps